POLICIES

Office hours for check-in (please do not arrive early-we will be cleaning rooms!):      

May 1 - Oct 31    2 pm-10 pm

Nov 1 - Apr 30    2 pm-8 pm        

(closed Jan & Feb)

  1.  Must have valid ID and credit card for check-in!

  2. Service Animals:  While ADA service animals are always welcome, only those animals trained to do tasks for disabled people, that they can not do for themselves, are service animals.  Emotional support dogs are not ADA certified service animals and are not allowed in our rooms.  There is a $200 charge for having undisclosed animals in your room.

  3. Check-out time is 11 am.  Guests remaining in the room past check-out time will be charged $10 for the first hour and for an additional night if you stay past noon.  

  4. We answer the phone from 9 am - 9 pm Eastern time.  Messages can be left after hours and we will call you back when the office opens the next morning.

  5. Extra people:  There is no capacity for cots or inflatable mattresses in the rooms; we can not provide them and you may NOT bring your own.  You may have 2 people per bed but no additional occupants.  We will be happy to work out an arrangement for 2 rooms if needed.  Any guest who has more occupants in a room than allowed will either be asked to pay for an upgraded room if it is available or asked to leave with no refunds.

  6. Reservation Deposit:   When a reservation is made through our website, a charge equal to the first night’s stay will be charged to your credit card.  This will be deducted from your total bill when you check-in.  An invalid credit card given during the reservation process will result in your reservation being cancelled if the deposit can not be charged.

  7. Cancellations:  If there are more than 7 days to your check-in date you will receive a refund of your deposit minus $20.  If you cancel less than 7 days prior to your arrival you will not receive any deposit refund.  Cancellations less than 24 hours before your check-in time, or a failure to check-in on your arrival date, are no-shows and your entire visit will be charged.  There are no partial refunds for early departures.

  8. Kayaks and bikes must be secured on your vehicle.  They can not be taken into the rooms or stored in the breezeways.

  9. Towels are provided only for bathing.  If you are planning activities requiring beach towels please bring some!

  10. Our property is for paying guests only.  While it is fine for your friends or family to stop by, we don't have the gathering space for them to hang out.  All visitors must be off the property by 10 PM.

Our Address

470 Hwy 19 South 
Bryson City, NC 28713 

© 2019 by Riverbend lodging 

Contact Us

TEL: 828-488-9476

E-MAIL: riverbendlodgingbc@yahoo.com

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